RETURNS WILL NOT BE ACCEPTED UNDER THE FOLLOWING CONDITIONS :
1. Opened/used/altered products
2. Original packaging (mono cartons, labels, etc.) missing
3. Serial Number/Batch Number is tampered
4. The return/replacement request is generated after 7 days from the date of delivery
5. The damaged/missing product is reported after 2 days from the date of delivery
SHIPPING AND DELIVERY
1. Packages are generally dispatched within 2 days after receipt of payment and are shipped via reputed national couriers with tracking. Whichever shipment choice you make, we will provide you with a link to track your package online.
2. Shipping fees includes handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
3. Boxes are amply sized and your items are well-protected.
4. Our courier partners will be able to deliver the shipment to you during working days between Monday through Saturday: 9 am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
5. As soon as your package ships, we will email you your package tracking information.